Can bad ratings on Uber lead to being released/fired?

I read that if you get enough bad ratings on Uber as a driver, you risk them suspending you or outright firing you. This makes me worried that my ability to make money will be in the hands of strangers. I am not sure how I feel about this if it is true. I have seen people give bad reviews for great service in restaurants for many years.

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May 3, 2020 5:49 PM

Yes, this has been in place since mid-2019. Uber will deactivate any rider with below average ratings.

I imagine you'd have to be pretty bad to get deactivated, either through unsafe driving or being rude.

May 9, 2020 10:03 PM

You can be suspended or outright canceled all together for bad reviews. It depends on the reviews really. I think they take a lot into consideration when they completely ban you from working for them.

May 18, 2020 6:32 PM

It’s no secret that Uber’s ratings are messed up. At the end of each trip, the company asks riders to rate their drivers on a scale from one to five stars. At the same time, rating a driver below five stars could lead Uber to deactivate them—the closest thing to firing an independent contractor—if it drags their overall rating below Uber’s minimum accepted threshold. That minimum rating requirement varies by city. 

May 28, 2020 10:16 AM

Member

Uber is finally making riders explain themselves when they rate a driver below five stars. ... At the same time, rating a driver below five stars could lead Uber to deactivate them—the closest thing to firing an independent contractor—if it drags their overall rating below Uber's minimum accepted threshold.

June 8, 2020 9:02 PM

Jerks of the world, listen up: for years, you’ve been misbehaving in the back seats of Ubers without consequence. Your drivers are sick of it. They give you low ratings, but it never seemed to matter. Now, those days are over. Today, the ride-hail company announced that anyone with a “below average rating” risks deactivation from the app. This is a fear that drivers know well. Since Uber first launched, drivers have known that low ratings from riders can lead to deactivation. Now, the tables are being turned, with Uber saying it will start deactivating riders who can’t seem to improve their behavior.

June 10, 2020 10:37 PM

Uber drivers don’t “get fired” because they were never hired, to become a driver they signed up with Uber and qualified.


Drivers can lose access to the driver application which is essentially the same as being fired… however they can appeal and possibly get reinstated… in most cases when we are fired from a traditional job it’s over, move on.


I’ve never seen Uber (or Lyft) publicly communicate the Star Rating threshold for being disconnected from the driver application but the popular belief is average of 4.6 stars or lower.


So at an average star rating of 4.6 a driver is at risk for losing ac...


June 11, 2020 11:21 PM